Shipping
Shipping costs are charged on a weight basis and are clearly displayed during the checkout procedure. All orders are shipped within 24 hours of payment unless out of stock. If goods are are out of stock, and there will be more than a reasonable delay, you will be notified of the delay and given the option of waiting for you items or receiving a full refund.
Delivery is by Australia Post and various couriers for all items. We strive to use the most efficient and reliable delivery method for your particular area, rather than a one size fits all solution for all Australia. Delivery times vary depending on the delivery address, but as a general guide major cities and towns would be between 2 - 5 working days, while more remote areas can take up to 14 days. If there is a supplier shortage or a longer than expected delay, we will contact you with details of expected delivery date.
Deliveries can only be made where a signature to verify the delivery can be obtained.
We understand that at times this would be difficult, but it is necessary to protect all parties concerned. The best addresses are where someone is available between 7am and 6pm weekdays or a business address which is open during normal business hours. Usually if a delivery cannot be made, Australia Post and couriers will leave a note to make another delivery time or for you to pick up the delivery, but this cannot be gaurenteed. If delivery cannot be made, you will be responsible for any delivery fees incurred, even though you may not receive the goods.
Returns
There are 2 different types of returns; faulty goods and incorrectly ordered goods.
Incorrectly ordered goods can be returned within 14 days of receipt, with the following conditions:
- Please contact us first to obtain an RMA (Return Merchandise Authorisation). Returned goods cannot be accepted without a Turning Base Return Merchandise Authorisation.
- Incorrectly ordered goods must be returned in original packaging which is still intact. We cannot accept any incorrectly ordered goods which have been opened or if the packaging is damaged or defaced in any way. Before opening the package please check that goods are suitable for the purpose for which they were purchased. (For example, research your item before purchase and check the package of your goods to make sure they are suitable). If you are not at all sure, feel free to contact us.
- When returning incorrectly ordered goods please pack them in another box so that the original packaging will not be damaged by stickers, courier handling etc.
- If seeking a credit, Turning Base will refund the purchase price of the returned product, less original shipping charges.
- It is your responsibility to pay the freight and insurance charges to the Turning Base office. It is the customers responsibility to ensure they have a proof of delivery for goods returned to us. Goods that are shipped freight on or receiver to pay will be rejected at goods inwards in our office, leaving the courier responsible.
- Return Authorisations are only valid for 14 days.
- All incorrectly ordered goods returned to Turning Base may incur a 20% restocking fee.
Faulty goods can be returned during the warrenty period, with the following conditions:
- Please contact us first to obtain an RMA (Return Merchandise Authorisation). Returned goods cannot be accepted without a Turning Base Return Merchandise Authorisation.
- As a rule we do not give credits for returns where the goods are over 3 months old from the invoice date. This is due to manufacturers restraints, not our wishes. Exceptions are made for some products where we have specific latitude given to us by the manufacturer of the product.
- If the product has been modified or tampered with in any way, the return will be rejected.
- All products must be sealed and secured to ensure they do not leak or get lost in transit.
- Return Authorisations are only valid for 14 days.
- It is your responsibility to pay the freight and insurance charges to the Turning Base office. It is the customers responsibility to ensure they have a proof of delivery for goods returned to us. Goods that are shipped freight on or receiver to pay will be rejected at goods inwards in our office, leaving the courier responsible.
- Once we receive the faulty product, we will evaluate them and contact you to advise the result.
- In the case of hardware (headsets, radios, etc.) we may direct you towards the manufacturer or an authorised repairer in your region to have repairs carried out under warranty.
We are sympathetic when it comes to returns and will consider all requests for returns which do not meet these criteria on a case by case basis.
Credits will be refunded in the same form of payment the original purchase was made. For example, the refund will be a credit back to the purchasing credit card, transfered via bank transfer, cheque, etc.
To return goods, follow the instructions below:
- Please refer to our Returns Policy (above) before filling out Return Authorisation Number request form.
- A copy of the original invoice and RMA form issued is to be attached to returned goods.
- The RMA number must be clearly displayed on your invoice and the return shipping label.
- All incorrectly ordered returns must be unopened and in saleable condition otherwise return may be rejected.
- Returns not accompanied by all of their original documentation and accessories WILL NOT BE HONOURED.
- If the product has been modified or tampered with in any way, the return will be rejected.
- Seal and secure all goods to ensure they do not leak or get lost in transit.
- A restocking fee of 20% will apply to goods being returned where original fault of supply lay not with Turning Base.
- Any goods returned without an RMA will be refused.
- Freight on returned goods will not be paid by Turning Base.
Turning Base IS NOT RESPONSIBLE FOR ANY PURCHASE NOT RETURNED IN THE MANNER SET FORTH ABOVE.
Thank you for ordering from Turning Base! |
